We have lived for several
years in Utsav. Our experience is mixed.
Cut grass lies around in the gardens the entire day and is not cleared. When residents see this and speak to gardeners, they don’t listen and walk-on. The training to listen and pass on messages to their supervisor, is missing.
When complaints are made to VML staff, nothing happens. We have tried to speak even to the AGM level in Utsav, both the past occupant of this position, and the present one. But the AGM is adamant about her point of view.
When a fire broke out at a neighbour’s in June in the middle of the night, the AGM was not present on the spot, and came later. While the staff did help, and we are told the AGM coordinated from her residence, we feel she should have been present here.
While the complex does have the services of electricians / plumber and a mason, there is no in-house carpenter. The services are not equal to the maintenance amounts being charged.
The tiles on the floor of our
flat have too much gap between them and easily get caked with dirt.
Several days, housekeepers
don’t come inside the block to clean the whole day. When they collect the
garbage, there is no mopping of the floor.
Cut grass lies around in the gardens the entire day and is not cleared. When residents see this and speak to gardeners, they don’t listen and walk-on. The training to listen and pass on messages to their supervisor, is missing.
When complaints are made to VML staff, nothing happens. We have tried to speak even to the AGM level in Utsav, both the past occupant of this position, and the present one. But the AGM is adamant about her point of view.
When a fire broke out at a neighbour’s in June in the middle of the night, the AGM was not present on the spot, and came later. While the staff did help, and we are told the AGM coordinated from her residence, we feel she should have been present here.
While the complex does have the services of electricians / plumber and a mason, there is no in-house carpenter. The services are not equal to the maintenance amounts being charged.
Mrs. Kamini Jain, T-3123,
Block 13
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